NEEDS-BASED SOLUTIONS

Used Vision Map and Operations Staffing Model to design and plan the start-up of a new Operations Center

reduced Call Center wait time by 40%

Reduced operating costs by 30%

Increased overall productivity by 17%

Reduced customer service wait time from an average of six minutes to less than 15sec

Achieved a record volume of new life insurance business of $108b

Improved skills of Subrogation zone resources to support field activities supplemented with training programs targeted to better identify and investigate subrogation potential

Increased Productivity by 52%